Find out how to join a virtual appointment with your hearing care professional and get your hearing aids adjusted remotely.

Need your hearing aids adjusted? The Oticon Companion app has a RemoteCare feature that allows you to connect with your hearing care professional from the comfort of your own home.

The app is compatible with all Oticon Bluetooth® hearing aids and is available for iPhone, iPad and Android™ devices.

Check our compatibility overview

Watch an introduction to Oticon RemoteCare

With the RemoteCare feature, you can get your hearing aids adjusted remotely and receive counselling from your hearing care professional - without leaving your home.

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  • > Receive professional advice from the comfort of your own home

    Connect with your hearing care professional from a location that suits you*

    *Please note that the use of Oticon Companion is subject to meeting the app technical requirements, and complying with local healthcare privacy laws and regulations.

  • > Get your hearing aids adjusted remotely

    Get your hearing aids fine-tuned by your hearing care professional from a distance

  • > Optimise your hearing aids in a specific environment

    Test your new hearing aids settings in real-time and in your own environment

  • > Save the travel time to the clinic

    Enjoy a safe and convenient way to connect remotely with your hearing care professional

  • Compatible hearing aids – check our compatibility overview

  • A compatible mobile device – check our compatibility overview

  • A stable Internet connection with a recommended minimum speed of 1/1 Mbit/s, suitable for both sound and video streaming. Check with your internet provider to find out your internet speed.

  • An email account

When looking to connect with your hearing care professional using the Oticon RemoteCare feature, you will first need to download the Oticon Companion app on your mobile device. Here’s how to do it:

1. Visit the Apple App Store or the Google Play Store and search for ”Oticon Companion”.

2. Follow the usual steps to install the app on your device.

3. Once installed, follow the app’s Instructions for Use* which will help you to get up and running.

*You can also find the Instructions for Use inside the app itself. On the Welcome to Oticon Companion screen, tap About & Support; then tap Instructions for Use to access the instructions.

For answers to your compatibility questions, solutions to your technical issues and much, much more, please visit the Oticon RemoteCare FAQ page.

Oticon RemoteCare FAQ page